Terms and Conditions
Man with Van West Hendon Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van West Hendon provides removal and related services within the United Kingdom. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van West Hendon, the provider of the removal and related services.
1.2 "Customer" means any individual, business, or organisation that requests or uses the services of the Company.
1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.
1.4 "Goods" means all items, belongings, furniture, boxes, and any other property that the Company is asked to transport, handle, or store.
1.5 "Vehicle" means any van or other vehicle used by the Company in the performance of the Services.
1.6 "Booking" means any confirmed request by the Customer for the Company to provide Services at an agreed date, time, and price.
2. Scope of Services
2.1 The Company provides man and van and removal services primarily within West Hendon and surrounding areas, as well as throughout the wider region where reasonably practical.
2.2 The Company reserves the right to refuse or cancel any Booking where access, safety, or legal requirements cannot be satisfied.
2.3 The Services provided will be as described in the Booking confirmation, including the number of personnel, size of vehicle, and any agreed additional services such as packing assistance or furniture dismantling and reassembly.
3. Booking Process
3.1 All Bookings must be made directly with the Company. When making a Booking, the Customer must provide accurate information including but not limited to collection and delivery addresses, access details, parking arrangements, the nature and approximate volume of the Goods, and any special handling requirements.
3.2 A Booking is only confirmed when the Company has accepted the request and provided verbal or written confirmation together with any applicable estimate or quote.
3.3 The Company may request photographs, inventories, or additional information about the Goods or premises to provide an accurate quote and to assess access and safety.
3.4 Any changes to the Booking, including changes to the date, time, addresses, access arrangements, scope of work, or volume of Goods, must be communicated to the Company as soon as possible. The Company reserves the right to adjust the price or availability where changes are made.
3.5 If the Customer underestimates the amount of Goods or fails to disclose difficult access, extra floors, restricted parking, or any other relevant factor, the Company may charge additional fees, require additional time, or in extreme cases refuse to complete the work if it would be unsafe or unreasonable to proceed.
4. Estimates and Pricing
4.1 Prices may be given as hourly rates, fixed fees, or a combination of both, depending on the nature of the Booking.
4.2 Any estimate is based on the information provided by the Customer and is not binding if that information proves to be incomplete or inaccurate.
4.3 Additional charges may apply for:
(a) Waiting time caused by delayed access to the property, waiting for keys, or other factors beyond the Company’s control.
(b) Carrying Goods over long distances between the Vehicle and the property where parking is not reasonably close.
(c) Working outside normal operating hours, including evenings or weekends, where not originally agreed.
(d) Handling unusually heavy, bulky, fragile, or high-value items, or items requiring special equipment or extra manpower.
4.4 The Company will inform the Customer of any additional charges as soon as reasonably possible.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due on completion of the Service on the day of the move or task.
5.2 The Company accepts various forms of payment as notified to the Customer at the time of Booking. Cash payments, where accepted, must be made directly to the Company’s representative.
5.3 The Company may require a deposit or pre-payment to secure the Booking. Any such deposit will be deducted from the final amount due.
5.4 If the Customer fails to pay any amount due, the Company reserves the right to:
(a) Withhold delivery of Goods until full payment is received.
(b) Charge reasonable interest on late payments.
(c) Take legal steps to recover any outstanding sums, including associated costs.
6. Cancellations and Amendments
6.1 The Customer may cancel a Booking by giving notice to the Company.
6.2 Where the Customer cancels more than 48 hours before the agreed start time, any deposit paid may be refundable at the Company’s discretion, subject to any reasonable administrative costs.
6.3 Where the Customer cancels less than 48 hours before the agreed start time, the Company reserves the right to retain all or part of any deposit and charge a cancellation fee to cover lost time and costs.
6.4 If the Customer is not present or not contactable at the agreed collection time, or access is not available as arranged, this may be treated as a late cancellation and charges may apply.
6.5 The Company may cancel or reschedule a Booking in cases of vehicle breakdown, staff illness, extreme weather, safety concerns, or any other circumstances beyond its reasonable control. In such cases, the Company will make reasonable efforts to notify the Customer and offer an alternative time. The Company will not be liable for any consequential loss arising from such cancellation, but any deposit for services not provided will be refunded.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) Ensuring that all Goods are properly packed, secured, and ready for transport, unless packing services have been agreed.
(b) Labelling boxes clearly and identifying fragile items.
(c) Ensuring that all appliances are disconnected, defrosted, and drained as appropriate.
(d) Obtaining all necessary permissions for parking, loading, and unloading, including local authority permits where required.
(e) Ensuring access is safe and suitable for the Vehicle and removal staff, including clearing walkways and providing any necessary access codes or keys.
7.2 The Customer must not request the Company to move or transport any prohibited or illegal items, including but not limited to weapons, drugs, hazardous chemicals, live animals, or perishable food items that are not fit for transport.
8. Company Responsibilities
8.1 The Company will provide the Services with reasonable care and skill, using appropriate equipment and vehicles for the agreed work.
8.2 The Company will take reasonable steps to protect the Customer’s Goods from loss or damage during handling and transport, subject to the limitations set out in these Terms and Conditions.
8.3 The Company may refuse to move items which, in its reasonable opinion, present a safety risk to staff, the public, or property.
9. Limitations of Liability
9.1 The Company’s liability for loss of or damage to Goods will be limited to the reasonable cost of repair or replacement, taking into account wear, tear, and age, and subject to any agreed or statutory limits.
9.2 The Company will not be liable for:
(a) Loss or damage arising from the Customer’s failure to pack Goods properly, unless packing has been provided by the Company.
(b) Loss or damage caused by inherent defects, pre-existing damage, or natural deterioration in the Goods.
(c) Loss of or damage to items of special value such as jewellery, money, important documents, data, antiques, or collectibles, unless specifically declared and agreed in advance.
(d) Indirect or consequential losses including loss of profit, loss of income, loss of use, or any similar claim.
9.3 The Customer must inspect the Goods at the time of delivery where reasonably possible and notify the Company of any visible loss or damage as soon as practicable and in any event within 48 hours of completion of the Service. Failure to do so may affect the ability to investigate or resolve any claim.
9.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, or any other liability which cannot be limited or excluded under applicable law.
10. Insurance
10.1 The Company will maintain appropriate insurance in respect of its vehicles and public liability in line with standard industry practice.
10.2 If the Customer requires additional cover for high-value Goods, this must be discussed in advance of the Booking so that suitable arrangements can be considered. Any supplemental insurance may be subject to additional cost.
11. Waste and Recycling Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations.
11.2 The Company is not a general waste disposal contractor and will not remove household refuse, builders’ rubble, hazardous waste, or any items that cannot legally be transported or disposed of in the normal course of a removal service.
11.3 Where the Company agrees to take unwanted items for disposal or recycling, such service will be subject to additional charges and to compliance with relevant laws. The Customer confirms that any such items are their property and that they are entitled to dispose of them.
11.4 The Customer must not place hazardous or prohibited materials among normal household or office Goods. This includes, but is not limited to, asbestos, chemicals, flammable liquids, gas cylinders, and clinical or biological waste.
12. Access, Parking and Property Damage
12.1 The Customer is responsible for arranging suitable parking for the Vehicle at both collection and delivery locations, including obtaining permits or authorisation where necessary.
12.2 The Company will not be liable for any parking penalties incurred where the Customer has failed to provide appropriate permissions or where the Vehicle must be parked temporarily in restricted areas to carry out the Service. Any such fines may be charged to the Customer.
12.3 The Company will take reasonable care to avoid damage to property, including walls, floors, and entrances, during the move. The Customer should protect delicate surfaces and make the Company aware of any particularly vulnerable areas.
13. Delays and Events Beyond Control
13.1 The Company will not be liable for delays or failure to perform the Services resulting from events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, vehicle breakdowns, traffic congestion, strikes, or regulatory interventions.
13.2 In the event of such delays, the Company will use reasonable efforts to keep the Customer informed and to complete the Services as soon as reasonably possible.
14. Complaints and Disputes
14.1 If the Customer is dissatisfied with any aspect of the Service, they should raise this with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.
14.2 Any formal complaint should be submitted with full details of the issue, including dates, addresses, and a description of the Goods or services involved.
15. Data Protection and Privacy
15.1 The Company will collect and use personal information provided by the Customer only for the purposes of managing Bookings, providing Services, handling payments, and meeting legal obligations.
15.2 The Company will take reasonable steps to keep personal information secure and will not sell or share such information with third parties except where required to provide the Services or to comply with legal or regulatory duties.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of Services by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking.
17.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.
